1. Who the agreement is with
Neevio provides the service to the individual or organisation that creates or purchases a workspace. By creating an account or purchasing a subscription, you agree to these terms and the policies they reference. If you act for an organisation, you must have authority to accept on its behalf. An agreed order form may add customer-specific terms.
For contractual questions, contact prince@neevio.in. Neevio is operated by Princekumar Hareshbhai Jodhani, a sole proprietor trading as Neevio, registered on the Udyam platform in India.
2. Accounts and workspace administration
Provide accurate account and billing information, keep sign-in credentials private and report suspected unauthorised access. Workspace administrators are responsible for invitations, membership, project access and the roles they assign.
A client portal invitation provides access to the client-facing material authorised for that contact. Customers are responsible for checking what they share with clients, including files, change requests and invoices.
3. What Neevio provides
Neevio provides tools for tasks, project planning, epics, sprints, intake, documents, client engagements, Scope Guard, time tracking, invoices, profitability and recurring AI workflows. Availability depends on the selected plan, enabled integrations and deployment configuration.
Use the published plan limits and the applicable order form to understand included features. A product description does not promise a specific business result, error-free service or a feature that has not been released.
We may maintain or update the service. No uptime service-level commitment applies unless separately agreed in writing.
4. Customer content and instructions
You retain ownership of content you upload or enter. You authorise Neevio to store, process and transmit it to provide the service, carry out your authorised instructions and meet applicable legal obligations.
You must have the rights and permissions needed to upload personal information, client agreements, project files and integration data. Do not upload content that violates another person's rights or the Acceptable Use Policy.
5. AI workflows and human review
AI-assisted outputs can be incomplete or incorrect. Review proposed scope baselines, flags, summaries and task changes before relying on them. The customer decides when to lock a baseline, approve an invoice or seek a client’s approval for a change.
Configured Loops may send information or take supported actions when their trigger runs. Administrators should review prompts, project context, destinations and permissions. AI output does not replace professional advice or a customer’s contractual decision.
6. Integrations and third-party services
Connecting GitHub, Slack or another service authorises the configured exchange of information under the permissions you grant. Those services have their own terms and privacy policies.
Neevio uses Hetzner for hosting, AWS for database, storage, email and Bedrock AI processing, and Razorpay for payments. Our Privacy Policy and Subprocessor Register describe these arrangements.
7. Fees, renewals and cancellation
You pay the price, billing interval, seat count and applicable taxes shown at checkout or in your order form. Paid subscriptions automatically renew unless cancelled before renewal.
Cancellation stops the next renewal and leaves access available through the current paid period. Monthly and annual fees are generally non-refundable, subject to applicable law and corrections for billing errors. See the Billing and Cancellation Policy.
8. Suspension and ending access
We may restrict access to address unlawful use, serious security threats, material policy breaches or unpaid fees. Where practical, we will explain the reason and allow a remediable issue to be addressed; urgent security or legal concerns may require immediate action.
Subscription cancellation is separate from account deletion. After a verified deletion request, you have seven days to obtain copies of your data before we manually delete the requested data from active systems. Backup copies expire within 30 days of creation. Legally required records and information needed for disputes may be retained. Contact prince@neevio.in for assistance.
9. Product rights and feedback
Neevio and its licensors retain rights in the service, software and brand assets. These terms do not transfer ownership of the product. Customer content remains the customer’s.
Suggestions may help improve the product. Do not include confidential client material in feedback unless it is needed and shared through an authorised channel.
10. Warranties and responsibility
We provide the service with reasonable care, but do not promise uninterrupted availability, error-free operation or a particular business outcome. Review AI output and maintain copies of important records.
Each party remains responsible for its obligations under applicable law. These terms do not exclude liability or consumer rights that cannot lawfully be excluded. Any customer-specific service warranty or limitation must be agreed in writing.
11. Changes and disputes
We publish updated terms with an effective date and notify account holders of material changes by email or through the service before they take effect. Changes do not retrospectively remove rights concerning payments already made.
These terms are governed by Indian law, subject to any mandatory protections and remedies available under applicable law. Contact prince@neevio.in first to seek resolution of a service or contract concern.