1. Plans and purchases
Neevio’s pricing page describes the currently configured Free, Basic, Business and Enterprise plans. Checkout or an order form should confirm the price, currency, member count, billing interval, taxes and applicable limits before purchase.
A client invoice prepared inside a workspace is separate from the subscription fee the customer pays for Neevio. The workspace customer is responsible for its own client billing agreement.
2. Billing intervals and renewals
Monthly subscriptions renew monthly and annual subscriptions renew annually, until cancelled. Annual pricing shown per user/month is billed for the annual period. The price, billable member count and taxes are shown at checkout or in your agreed order form.
You authorise recurring charges through Razorpay for the selected subscription. Keep payment details current and cancel before the next renewal to prevent that charge.
3. Upgrades, downgrades and seats
Plan changes affect features and usage limits. Contact prince@neevio.in to arrange upgrades, downgrades or billing adjustments. We confirm the effective date and any charge before processing a change.
Unused time does not automatically create a prorated refund or credit. Any separately offered adjustment must be confirmed in writing. Review your usage and obtain copies of important records before moving to a lower plan.
4. Cancellation
An authorised administrator can request cancellation at prince@neevio.in, identifying the workspace and subscription. Send the request before the next renewal and keep our confirmation. Do not send card details or passwords.
Cancellation stops the next renewal. Access remains available through the current paid period. Cancelling does not refund that period or automatically delete account data. For permanent deletion and the seven-day export window, see the Privacy Policy.
5. Refund requests
Monthly and annual subscription payments are generally non-refundable. We do not ordinarily refund unused days, unused seats or the remaining part of an annual period after cancellation.
This policy does not remove refunds or remedies required by applicable law. We investigate duplicate charges, incorrect charges and other billing errors. Contact prince@neevio.in with the payment reference, date and workspace; approved corrections are returned through the original payment method where possible, subject to payment-provider processing times.
6. Failed payments and billing disputes
A failed payment may be retried through the payment provider. If payment remains outstanding, paid access may be restricted; no fixed grace period is guaranteed. Contact us promptly to resolve payment errors or disputed charges.
Prices are in USD unless checkout or an agreed order form states otherwise. Your bank or payment provider may apply currency conversion or transaction charges. Neevio does not control those third-party fees.